Our Newsletter Survey: What you told us
In March 2006 we conducted a Poll amongst the subscribers to our highly regarded Project SafeCom News and Updates.
In the context of the fact that our Newsletter has been an uninterrupted service for Human Rights advocates, lawyers, migration agents, journalists and reporters, students and academics since the beginning of 2002, that is has been very popular since we started it, and that we always regarded the Project SafeCom News and Updates as a 'subscription-free' service - even while we can reasonably expect from subscribers that they in return contribute financially to Project SafeCom - we wanted to know how the Newsletter was valued by subscribers.
The Poll Question
We set up our Poll page, and asked the question:
What annual value do you place on your personal subscription to the Project SafeCom Newsletter, the News and Updates, based on its current performance, frequency and contents?
Subscribers were given five monetary value choices to choose from in their responses: $10-$20, $20-$30, $30-$40, $40-$50 or more than $50. They were also welcomed to provide comments in the Comments box on the web-based survey form page.
While the sample (55) of those who completed the Survey was relatively small, representing about 10% of all subscribers, it can be regarded with relative confidence as a sample cross-section of all subscribers, even while one respondent reminds us in this context: "Worth keeping in mind that polls like this tend to elicit undervaluations".
The table below, as well as the table at the top of this page, shows the graphs of the Poll results.
Note that we carefully use the phrase "chose the radio button". We asked you to place an annual value on the newsletter, we took care to not ask you to commit yourself to paying the amount of money you chose in the Poll.
Several subscribers noted the difference between "value" and any "subscription fee or payment" on their part, which coloured the comments, something we had expected. Here is one of your comments (full discussion below):
"It's a loaded question. Value has many meanings, not just monetary and it's also about the ability to pay subscription fees. Choosing the lowest figure you have provided merely reflects my own financial state, not the "value" placed on the work you are doing."
Along the same lines, another subscriber comments:
"I think the value, and what I could actually afford to pay are two different things! I would probably pay $10-$20, although the value would be $40 -$50."
These remarks are helpful, because it's tempting to oversimplify the Poll results and to argue that because 31% of subscribers choose the $10-$20 range, "most subscribers" would pay that amount: it's good to know that this is not what we tried to measure. That's why the mean value (X) and the Standard Deviations are provided in the table below - and explained.
To calculate the "average" choices you made, we replaced the ranges (eg $20-$30) with a fixed value (of $25, the middle value) and calculated the average (statistically known as the 'mean'). In common language this meant, that
... the average value subscribers put on the Newsletter was $30.
Next, we calculated the Standard Deviation. This is the "commonest range" around the "average". With the Standard Deviation found to be '13', we can now state, that
... most subscribers choose a dollar amount up to $13 away from the $30 average: between $43 and $17.
The average is the blue horizontal line, and the range of the Standard Deviation is the red shaded area above and below the blue line.
Value vs payment
Below are some more of your remarks in relation to the annual value of the Newsletter and your willingness and ability to pay this amount:
"I am a student so of course money is tight. I value the newsletter and I'm sorry I can't consider contributing more dollars to it." (chooses $10-$20)
"I believe it is extremely valuable however I could not pay more than say $40 due to a student's strict budget."
"I would like to subscribe more - however financially would be unable to do so - I am a struggling pensioner." (chooses $20-$30)
"I am an aged pensioner but I reckon I could kick in 20-30 dollars a year. Of course it is worth much more than that." (chooses $50+)
And someone who chose $10-$20, comments: "I certainly value The Project SafeCom newsletter - it is most informative and gives access to articles that I would not otherwise see. I probably would pay $30 if I had to!"
"I wish I was rich - my group is really down to about ... well ... one person (me), but if I can't afford a piffling $50 a year to keep you doing what you're doing, there's something amiss!"
"I can't put an 'annual value' in dollar terms on the Project SafeCom news (which I find extremely useful), but would be willing to pay an annual subscription fee of between $30 and $40."
"It is an excellent resource - but not knowing how much it costs, then not sure if my donation is covering cost adequately - perhaps you could suggest a donation level - a basic figure to at least keep the newsletter going..."
"I think this is a tremendously valuable and commendible initiative undertaken and consistently provided by Project SafeCom. As a researcher heavily involved in the areas of human rights and refugee issues in Australia I find the newsletter of tremendous assistance to my work - not least of all for its daily inspirational value! My only reservation in pledging more money as its potential monetary worth is my limited finances as a student. thank you." (chooses $30-$40)
"I actually think the value is far higher than the amount I have indicated but I couldn't afford to pay more than that. The Project SafeCom newsletter is a wonderful resource." (chooses $20-$30)
"I think that some sort of sliding scale would be necessary..maybe a minimum to a desirable maximum, so that a workable average happened without losing some of your impoverished readers. It is a valuable service." (chooses $30-$40)
"I certainly value The Project SafeCom newsletter - it is most informative and gives access to articles that I would not otherwise see. I probably would pay $30 if I had to!" (chooses $10-$20)
Some subscribers suggest a subscription, but the notion of a sliding scale based on the ability to pay keeps coming back:
"I work with detainees. Your newsletter is essential, for me to get the 'alternative perspective'. However, my workplace would never pay for the subscription."
"Love the compilations and (usually) even mix of serious and humourous news. Would support having a sliding scale subscription fee based on an honour system reflecting income. Thanks for the hard work that makes it easier for us to keep up with the important stuff."
"I suggest asking all subscribers to make an annual donation of between $10 and $50 and keep it as a donation thing."
Appreciation and usefulness
A selection of other remarks you made:
"I read every issue - this is an invaluable resource and my own research would be much more difficult without it. Many thanks for all the work you have already done all these years. I would be very happy to pay a subscription."
"I find the media round up of refugee issues very helpful - it picks up the reports I've missed!"
"I depend on Project SafeCom's info as well as other sources for the basis of letters to politicians."
"I find the newsletter invaluable in relation to my work as a union organiser."
"As an expatriate Australian permanently resident in Norway I use your site to keep up to date with the Australian approach to an issue which is also controversial in Norway and as well the entire EU. I appreciate the breadth of opinions published on your site ... Thanks for keeping me informed in the past. I hope you continue to prosper."
"Great newsletter, keep me up with human rights issues."
"Reliable and timely coverage of the asylum and refugee and human rights issues which I want to track. Project SafeCom has helped to marshall people power via the internet - a great contribution to democracy."
"I think the Project SafeCom news updates are very focused and helpful for keeping abreast of developments in human rights issues in Australia. Definitely worth supporting."
"While I get a considerable amount of news in the Sydney Herald, it is great to get articles eg. Tony Kevin and Julian Burnside drawn to my attention. The country is in grave danger from the present policies of the Federal Government. Apathy will destroy us as a free nation."
"Really value the information I get from the newsletter. Though a lot of it makes me even more angry than I am already, I appreciate getting to the truth. It's a pity that not more is revealed in the general media."
"I've been reading you for ages because of my intense interest in the refugee issue. I started because I am commencing a PhD study of the media's depiction of asylum seekers."